06 Apr, 2020
In line with the Care Quality Commission estates strategy, we are planning to move our London office from 151 Buckingham Palace Road to 2 Redman Place, Stratford, East London in late 2020. Are you committed to helping us regulate health and social care within England? We are looking for individuals who are caring, demonstrate integrity, work well as part of a team and always strive for excellence in everything they do. Help us make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. Let us tell you a little bit about the role.... You'll be at the heart of how CQC adapts to the national policy agenda for people with a learning disability a mental health condition and or autism. We are changing the way we work, and you will have the chance to use the voice of people to shape the way we look at health and care services. This will range from working directly with people who use services, voluntary sector organisations, parliamentarians, Government and other national bodies. You'll help us increase our ability to identify human rights issues and abuses in all services, but particularly those for people with a learning disability, mental health condition and or autism. No day will be the same and you will need to adapt your work to the changing external environment. What we're looking for from you... We are looking for a self-starter with significant experience working in either a communications, engagement, stakeholder management or advocacy role. You'll have exceptional communication and influencing skills. You will need to be flexible and reactive to last minute requests, as well as managing longer term deadlines. Most importantly, you'll be passionate and driven about making for difference for people, especially those with a learning disability, autism and or mental health condition. Accountabilities: - Design and manage the delivery of a range of engagement activity to support the delivery of the project. - Design bespoke engagement and co-production with people who use services. - Work closely with the closed culture project team to ensure there is good coordination of internal and external engagement activity and messaging. - Create, deliver and monitor plans to ensure effective communications and engagement. - Represent the closed cultures engagement team as required within Engagement account teams, and build relationships with key internal stakeholders to ensure consistent development and coordination of activities. - Work with teams across the Engagement directorate, forming positive working relationships and working together to deliver integrated communications and engagement activity. - Build and maintain productive relationships with external stakeholders, briefing them on our activity, gaining insight and intelligence and identifying opportunities to work together. - Work with the Communications and Engagement Manager (Closed Cultures) to review and develop the team's strategic approach, improve our processes and continuously improve our impact - Deputise for the Communications and Engagement Manager (Closed Cultures) as necessary. - Keep up to date with the changing external context in which CQC operates. - Actively promote diversity and equality of opportunity, treat everyone with dignity and respect and avoid unlawful discrimination. Essential Skills and Experience: Essential: - Significant knowledge and experience of working within an engagement, stakeholder engagement or communications field. - Excellent written and oral communication skills. - Ability to work under pressure and meet short deadlines as well as long term project milestones. - Good influencing skills: ability to work with and advise senior colleagues on internal and external engagement issues, make decisions about appropriate activities and offer constructive challenge where necessary. - Strong relationship skills, including the ability to form relationships with key internal and external stakeholders quickly. - Good organisational and project management skills. - Demonstrable knowledge and experience of using different media and IT packages. Desirable: - Knowledge of the health and social care sector, including specific understanding of the learning disability, autism and mental health sector. - Sound working knowledge of CQC, its regulatory context and the wider health and social care policy and operational arena. - Previous experience of working within the health and social care sector.
Care Quality Commission 10 Helena Terrace, Bishop Auckland DL14 6BW, UK